Gold card...

One great thing that I like about this job is that sometimes, but only sometimes, I have quite interesting discussions on the phone with our customers. The last one, a few days back, was with a "gold member", as in a frequent flyer with Emirates, who reached the gold stage with the numbers of miles earned.
I always say that the "gold card is a cold heart", because of the amount of expectations and rudness that some of these kind of customers have, but of course every forest has its exceptions.
After giving me his booking in economy to be upgraded to business with cash (because now I reached the next stage where I am able to change tickets and know how to read aviation fare rules, which suck by the way) he told me he needs to fly to Singapore for 3 days and, what do you know, in first class. Cause according to him, Dubai is that kind of place where if you don't have fancy cars and travel in business or first class, you'r not "good enought". Of course beeing intrigued by the idea, I rejected it saying that it is each persons choice to spend money in such a way, nobody forces you to do so... The guy paused a few seconds and agreed, but still he bought the first class ticket, which was for my good sake of course :))) Besides that his assistant was travelling also, however the guy was "punished" to stay in economy, in a normal chair with a normal screen in front of the eyes, with chicken biryani and fruit, not a flat bed in an own compartment, with lcd wide screen and champagne and caviar as dinner :))
Apparently the customer was not at all boderred by my sincereness and after releasing his card of a few thousand euros, he wanted to know some more about the agent who disagreed him, within the company confidentiality policy of course, do not imagine otherwise :P And here we were after 50 minutes of chit chats, exchange of ideas and book impressions (because what do you know, I started to read here :))) ) happy with the service and with the long talk, the "gold guy" went to have a beer and I went pleased home, happy that I made someone happy that evening.
Gold card...sometimes warm heart :D