Welcome to Emirates

Welcome to Emirates. This is Oana speaking. How may I help?
Life in call center is not that bad yet, I must say. But still have some more months to go, so the impression might change...right?
Anyways welcome to my world, day by the day the same phrases, the same faces, the same inquiries, but still not yet bored. Why is that? Maybe because I keep "entertaining" the customers, when I can of course, and in the meanwhile I entertain myself while entertaining them.
But the crazies thing is actually how much money people spend on travels. Every time I speak to a customer I try to imagine what would be his job, what kind of social situation he has (and if he is flying Emirates that must be quite good), if he is having a good or bad day, if he has a family or not, if he is really interested in his inquire or just calling to pass the time, cause yes, we have "customers" like that as well :) I've faced till now people who were hoping to "find" me on the phone when they call next time, frustrated people with no time not even to talk on the phone and book their own business flight, people who did not have enough credit on the phone and were expecting me to call them back..., people who are traveling for a living and spending like nothing on one way flight from Europe to Middle East, people who are barging with me to give them a better fare, people who actually know where Romania is and even have friends there :), people with huge families that travel only in business class, people who know exactly what they want when they call to book a flight, people who have no idea why they are calling and many many others. So in this case how can a day be boring, when actually besides the lines that open and end my call, I have situations to which I may respond different every day. And improvise of course in case I don't know something :P Hopefully my calls won't be listened too often :))
Last day I also realized that in my days off, I am kinda getting bored, especially if I am the only one from my friends having off. You can imagine a whole day only sleeping and eating and watching movies and again eating? I couldn't till a few days ago :P
Dubai is still not for me, and this lifestyle is still not for me, so the only thing keeping me here are actually the customers and the daily situations...how fun is that?
Life in call center: quite joyful till now! Next step? Expiry of the first 6 months and then...
MAY THE TRAVELS BEGIN :D:D:D