Gold card...

One great thing that I like about this job is that sometimes, but only sometimes, I have quite interesting discussions on the phone with our customers. The last one, a few days back, was with a "gold member", as in a frequent flyer with Emirates, who reached the gold stage with the numbers of miles earned.
I always say that the "gold card is a cold heart", because of the amount of expectations and rudness that some of these kind of customers have, but of course every forest has its exceptions.
After giving me his booking in economy to be upgraded to business with cash (because now I reached the next stage where I am able to change tickets and know how to read aviation fare rules, which suck by the way) he told me he needs to fly to Singapore for 3 days and, what do you know, in first class. Cause according to him, Dubai is that kind of place where if you don't have fancy cars and travel in business or first class, you'r not "good enought". Of course beeing intrigued by the idea, I rejected it saying that it is each persons choice to spend money in such a way, nobody forces you to do so... The guy paused a few seconds and agreed, but still he bought the first class ticket, which was for my good sake of course :))) Besides that his assistant was travelling also, however the guy was "punished" to stay in economy, in a normal chair with a normal screen in front of the eyes, with chicken biryani and fruit, not a flat bed in an own compartment, with lcd wide screen and champagne and caviar as dinner :))
Apparently the customer was not at all boderred by my sincereness and after releasing his card of a few thousand euros, he wanted to know some more about the agent who disagreed him, within the company confidentiality policy of course, do not imagine otherwise :P And here we were after 50 minutes of chit chats, exchange of ideas and book impressions (because what do you know, I started to read here :))) ) happy with the service and with the long talk, the "gold guy" went to have a beer and I went pleased home, happy that I made someone happy that evening.
Gold card...sometimes warm heart :D

Things to do, places to see

4 months of my life in the desert :))) But it's worth it, I'm telling you.
And what really keeps me hanging is mostly the idea that soon, very soon, the world will be "at my feet". Why is that? Well surely you can imagine that working in a airline you have good discounts for airfares, even on other airlines not only Emirates :D
And while selling tickets every day to different destinations around the world, it's quite impossible not to imagine where would I like to fly in the future.
Here are some of the destinations which got stuck in my mind for the next year or maybe at the end of this one if my leave days will allow that :))
Manila (MNL) the bright capital of the magical island of the Philippines. With Spanish influences and many Spanish names on the streets, Manila is the most cosmopolitan city in the islands, the second as number of population and main religion roman catholic. Definitely one trip in the Phillippines should not end in Manila, but when you don't have to many days in your pocket, you can settle with the city as well :)

One dream of mine since I came here is to visit Seychelles. The island pertains to Africa, being in north of Madagascar, situated in the Indian ocean, having as neighbors the lovely island of Mauritius, Reunion, Zanzibar, Maldives and others about which I don't know about :P With official languages French, English and Seychellois creol, I imagine I should not have any problem in finding a spot there for a few days or relaxation. Anyone else in for Seychelles (SEZ)?

My last year plan after coming back from India was to work or at least visit Brazil. To work there surely can not do right now, but what do you know, we fly to Sao Paolo (SAO) and Rio de Janeiro (RIO)... Just my luck! Since I was little I dream of seeing the statue of Jesus on the top of Corcovado mountain, so my dream is about to come true some time soon :D I won't go into carnival stuff and Copacabana, I don't wanna stretch it to much :)) Will stick to some city tour, a cool swim in the ocean and a visit on the top of Corcovado mountain. Of course Sao Paolo would not hurt either, but I would prefer Rio instead.

And of course should not leave aside the eastern part of Asia. Could not decide yet to a destination but Emirates flies to all corners of the world, so some options would be Osaka, or maybe Shanghai or even Seoul. Would prefer Osaka by now, but none of these places would hurt me to get there...
I would love to tell you more, but I fear this can be painful for some of my friends especially, so I will stick to these places for now :)))
Now 2 slaps over the face, a glass of cold water, a cold shower (well actually a warm shower cause we don't have cold water in this country) and off to work. Let's send some people in the world, till I'll have my chance to get there.

Fun n fly

Emirates Airline, a service excellence airline company, making its way in the top companies in the industry with every single day passing by. Which is good definitely, but sometimes a little bit of imperfection makes a flight good as well, if you know how to put it of course.
Since more than 2 weeks I have this article and I keep reading it and laughing and imagining how can I get to fly with such an airline. Cause I would really love to try it someday.
People always think of these things like jokes,not really knowing that somewhere in the world, other people put the jokes in practice, even when it comes to business. Now this is Kulula Airline, a South African low fare airline. Their flights are more than fun, or so everyone "says" on the online pages. Even wikipedia caracterizes them as a fun way to fly, explaining most of its history.
Here are some of the "flight entertainments" from Kulula airline, the original article from where I actually got them and where you can find much more is here.

~~~On a Kulula flight, (there is no assigned seating, you just sit where you want) passengers were apparently having a hard time choosing, when a flight attendant announced, “People, people we’re not picking out furniture here, find a seat and get in it!~~~~

~~~There may be 50 ways to leave your lover, but there are only 4 ways out of this airplane~~~

~~~In the event of a sudden loss of cabin pressure, masks will descend from the ceiling. Stop screaming, grab the mask, and pull it over your face. If you have a small child travelling with you, secure your mask before assisting with theirs. If you are travelling with more than one small child, pick your favorite.~~~~

~~~~As you exit the plane, make sure to gather all of your belongings. Anything left behind will be distributed evenly among the flight attendants. Please do not leave children or spouses..~~~

~~~Another flight attendant’s comment on a less than perfect landing: “We ask you to please remain seated as Captain Kangaroo bounces us to the terminal.~~~~

~~~Heard on a Kulula flight: “Ladies and gentlemen, if you wish to smoke, the smoking section on this airplane is on the wing. If you can light ‘em, you can smoke ‘em.~~~

...and imagine they are in the industry since 10 years, 'n still "hopping"....
Good for you guys, good for you!!!!

Welcome to Emirates

Welcome to Emirates. This is Oana speaking. How may I help?
Life in call center is not that bad yet, I must say. But still have some more months to go, so the impression might change...right?
Anyways welcome to my world, day by the day the same phrases, the same faces, the same inquiries, but still not yet bored. Why is that? Maybe because I keep "entertaining" the customers, when I can of course, and in the meanwhile I entertain myself while entertaining them.
But the crazies thing is actually how much money people spend on travels. Every time I speak to a customer I try to imagine what would be his job, what kind of social situation he has (and if he is flying Emirates that must be quite good), if he is having a good or bad day, if he has a family or not, if he is really interested in his inquire or just calling to pass the time, cause yes, we have "customers" like that as well :) I've faced till now people who were hoping to "find" me on the phone when they call next time, frustrated people with no time not even to talk on the phone and book their own business flight, people who did not have enough credit on the phone and were expecting me to call them back..., people who are traveling for a living and spending like nothing on one way flight from Europe to Middle East, people who are barging with me to give them a better fare, people who actually know where Romania is and even have friends there :), people with huge families that travel only in business class, people who know exactly what they want when they call to book a flight, people who have no idea why they are calling and many many others. So in this case how can a day be boring, when actually besides the lines that open and end my call, I have situations to which I may respond different every day. And improvise of course in case I don't know something :P Hopefully my calls won't be listened too often :))
Last day I also realized that in my days off, I am kinda getting bored, especially if I am the only one from my friends having off. You can imagine a whole day only sleeping and eating and watching movies and again eating? I couldn't till a few days ago :P
Dubai is still not for me, and this lifestyle is still not for me, so the only thing keeping me here are actually the customers and the daily situations...how fun is that?
Life in call center: quite joyful till now! Next step? Expiry of the first 6 months and then...
MAY THE TRAVELS BEGIN :D:D:D

Working for Emirates

Just so you all know Emirates Airline is part of Emirates Group, a huge, if not the biggest, company in UAE, the airline industry being actually the jewel of this “titan”. When you drive around in Dubai you will see lots of buildings pertaining to Emirates, in all city areas. Of course the Headquarters (HDQS) is located right next to the airport, terminal 3 to be more precise which is by the way exclusive for emirates flights, and you can easily recognize it thanks to its immensity and luxurious aspect.

When you walk in any Emirates building the first thing that will welcome you is precisely this, the luxury. All covered in marble, inside and outside, the places are big, very very clean shining all they ways, nice smelling and of course very chill (about 20 degrees indoor, if not even less :P ) You can easily get lost in them, but fortunately you have guidance on every corridor, either from receptions either from signs that will tell you which way is were.

I already have 1 month in the company, God only knows when the month passed that fast cause I didn’t even felt it, and I must say that it is a dream company. Who wouldn’t want to work in such an environment? And I am saying this not only because of its aspect, but because of its quality in...well, EVERYTHING. From a new joiner’s pint of view I must say that we were welcomed in a very hospitable way, with traditional Arabic coffee and sweets, with Arabic history and music, with a city & safari tour and nice and helpful people. No bad looks, no stress, no shouting, no superiority, just smiling faces giving a whole bunch of information, very aware that half of it will be forgotten quite soon :P

The training is programmed for 1 month and a half, after which I will start live “on the floor” as we call it here, meaning I will start getting phone calls and actually doing everything I’ve learned till now. Definitely I am paid in the meanwhile, I am waking up every 6 in the morning and I am cooking my lunch every day. So... a normal day job this training, what can I say. After 6 months the night shifts are most probably to start, therefore I need to enjoy everything I can until that time, cause I’ve heard that will be painful in some ways : )) But coming back to the training, the interesting thing that we have been told since the very beginning is to be proactive (AIESEC style) For everything that we are saying, asking, wondering out loud, we are getting marked, noted, in a good or a bad way. “Everything that you say can and will be used”...in this case either against you either for your benefit :D My batch has 3 nice trainers, one from India and 2 from the Philippines who are there for us with all the information that we require and even that we do not require. I feel very lucky I can say, cause I’ve heard one of them is the best there is :D

What am I doing in short words? Of course the main things are the ticket bookings for different locations where Emirates fly, and even for code share flights (meaning flights of Emirates operated by other airlines) Besides this, ticketing (so I will be getting lots of money from the people :D ), counseling people in their different flight/holiday requests and other things as such. It may not seem much, but for one person to remember this quantity of information, it’s a lot, believe me. Actually I am very eager to start taking the calls, I am sure I will be quite good at this =))

Therefore if anyone interested in a nice holiday in the Maldives, or maybe New York, or even in New Zeeland, give me a call, I’ll do my best to make your holiday a blast, with Emirates of course ;)))

Life in Dubai, the beginning

It’s been more than 2 weeks since I moved in the luxurious Dubai, one of the cities with the fastest growth in the world (if not the fastest) For those who do not know I am working with Emirates Group, in Emirates Airline as a customer sales and service agent. All this meaning I am in call centre, attending Emirates calls in English and Spanish. How it is till now? I am proud to say GOOD =)), but not in work yet, in trainings, cause Emirates is well known as the company who teaches its new joiners all about airline industry. So yes, I am attending free classes, more than that, I am getting paid for them, a basic salary. Till now it’s all been amazing, the company is very serious, with lots of focus on people, both inside and outside Emirates (as in employees and of course customers), very much different that any work I have experienced till now.

And here comes the long awaited part, the actual “dubaian” life for me. I came here with the idea that everything is at least 2 times more expensive than in Romania. But as we all know, the stories are most of the times different than reality. So in conclusion NO, life in Dubai is not that much expensive as expected. But taking in consideration that they cannot grow parcel and carrots here, they do not have cows everywhere or fruit trees, all is imported, so not very cheap either. I am doing my weekly shopping in Carrefour :D, where amazingly you can find ANYTHING, even Romanian cookies as we noticed this week. The currency here is AED-Arab Emirates Dirham (Dhs), where 1 Euro=5 Dhs and 1 Dollar=4 Dhs (approximately) So to make it clear, a kilo of carrots is about 4,5 Dhs, 1 liter of milk is at least 4 Dhs, 1 kilo of Indian grapes is at least 13 Dhs, 1 kilo of cheese about 30 Dhs, and of course meat is expensive, starting 20-25 Dhs depending on the type and the country. Fortunately my life here is based on fruit like grapes, apples, melons and many others, cause of the heat, so I don’t really eat anything else except chicken from time to time, beans and eggs.

One crazy thing in this crazy city is definitely the heat and climate. I am experiencing since I came here at least 30 degrees every day, sometimes even 40 (and summer is not even here yet), I am going at the beach, but still NO TAN. The sun is so powerful but it seems it does not like me very much, cause I am still white =)) Well I have time to get some tan, who knows how many years I’ll spend here :P

But you know, besides all these, there is not much to do or see in Dubai, reason for which I don’t realy like the city. Besides being enormous, it has no attractions, no vegetation except some irrigated almost dry flowers on the highway sides. Burj al Arab and its beach, Burj Khalifa-the tallest building in the world and the Malls are the best things you can do in Dubai. Of course you can visit the spice market and the gold market, you can go on the sea with the boat, you can fly with the balloon or go for a safari, but that’s about it. I am starting to wonder what will I do after 6 months of living here? I will have nothing new to see... Therefore I will save some place for later, in order not to get bored ;)))

Well this would be it for now about Dubai, hopefully I will be able to keep this blog “hot” during my stay here :P But one thing is for sure, comparing with my last work experience from India, here I am already missing home and friends, and it’s not even been one month. I truly hope I will manage, otherwise, guys, I’ll be coming home early...again :P

Till next time, one small quotation from the locals “People who produce good results feel good about themselves.” (Atilla the Hun) Think about it...